PRIVACY POLICY

1. About This Policy

Slate Medical Group respects your privacy and is committed to protecting your personal information in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). This policy explains how we collect, use, share, protect, and retain information when you use our Facebook Messenger AI assistant or online appointment booking service.

2. Information We Collect

When you contact us or book an appointment, we may collect:

• Your name, mobile number, and email address (if provided).
• Your Facebook Messenger identifier and available profile details.
• Your messages, uploaded photos, and other attachments.
• Your appointment information, including preferred branch, service, date, and time.

Please avoid sharing sensitive personal or health information unless necessary for your enquiry.

3. How We Use Your Information

We use your information to respond to general enquiries about our services; schedule, confirm, change, or cancel appointments; follow up on booking requests; and connect you with clinic staff when human assistance is needed.

Our AI assistant processes relevant messages and booking information to help provide these services. You may request human assistance at any time.

Medical questions, clinical concerns, and treatment recommendations are never handled or answered by the AI assistant. They are always referred to qualified clinic staff for appropriate assessment and guidance.

We do not sell your personal information or use your conversations to create advertising audiences.

4. Sharing and Processing of Information

To provide our services, relevant information may be processed by external providers that support AI assistance, messaging, hosting, and appointment scheduling. Some providers may process information outside the Philippines. We remain responsible for handling your information in accordance with applicable Philippine data privacy requirements.

5. Data Retention and Deletion

Our intended retention policy is:

• Conversations: Every conversation will be deleted 30 days after it is marked resolved.
• Reopened conversations: If a conversation is reopened or receives a follow-up, the deletion countdown is canceled. A new 30-day period begins when that conversation is marked resolved again. The same rule applies to every conversation.
• Appointment records: Booking information will be retained while an appointment is active and for 30 days after the appointment takes place or its cancellation is recorded.

6. Data Security

We use reasonable security safeguards intended to protect personal information against unauthorized access, misuse, disclosure, alteration, or loss. No electronic service can guarantee complete security.

7. Your Privacy Rights

Under Philippine law, you may request access to your personal information, correction of inaccurate details, or deletion of information where legally applicable. You may also object to certain processing, exercise other applicable data privacy rights, or file a complaint with the National Privacy Commission. We may need to verify your identity before acting on a request. Some requests may be subject to legal limitations.

8. Contact Us

Slate Medical Group | Facebook Messenger: https://www.facebook.com/SlateMedicalGroup/ | Phone: 0945 516 4578

Room 2108, Centuria Medical Makati, Century City, Kalayaan Avenue corner Salamanca Street, Makati City, Metro Manila, Philippines.

9. Policy Updates

We may update this policy to reflect changes in our services, privacy practices, or legal requirements. The updated policy will be made available through our official channels.